We’re starting to ship our sparkle around the globe! At this time, we are excited to offer international shipping to the following countries on a DDP (delivery duty paid) basis: Australia, Canada, China, Hong Kong, UAE, Saudi Arabia, Singapore and United Kingdom. All relevant import taxes and duties will be included in the final purchase price.
Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, sales tax and customs duty (where applicable) will be calculated on the total merchandise value and shipping charges, and displayed on the Order Summary page.
We do not offer free return shipping for international orders. See below for our full policy.
INTERNATIONAL SHIPPING AND PROCESSING TIME
Orders are usually fulfilled and shipped within 3 to 5 business days (M-F) of purchase. Buried Bauble-only orders are usually shipped within 5 to7 business days (M-F) of purchase. Processing time for custom/handmade and pre-order pieces may take longer, details of which can be found in the product description. You will be charged at the time the order is placed. When your order ships, we will email you a shipping confirmation with tracking information.
We currently offer DHL Worldwide Express to the following countries: Australia, Canada, China, Hong Kong, UAE, Saudi Arabia, Singapore and United Kingdom.
DHL Worldwide Express to Canada ($15): After your order is fulfilled, it will generally take 1 to2 business days to arrive. You will receive a shipping confirmation email when the order has left our facility. This shipping method includes tracking and delivery information.
DHL Worldwide Express to the rest of the world ($20): After your order is fulfilled, it will generally take 2-4 business days to arrive. You will receive a shipping confirmation email when the order has left our facility. This shipping option does include tracking information, which we will email to you once your order is on its way!
We currently offer a secure one-step checkout with Paypal for all international orders. Payment is accepted in US dollars at the time of purchase. Duties and taxes are not included.
INTERNATIONAL RETURN POLICY
We happily accept unworn merchandise with tags attached within 30 days of the ship date for a full refund or credit for all qualifying orders. All international orders need a Return Merchandise Authorization (RMA) code. To obtain an RMA code, email email@example.com with your name, order number, and items you’ll be returning.
Please note that we do not offer free shipping for international returns. Customers are responsible for return shipping, duties, taxes and fees.
Custom-made personalized pieces, including monograms and nameplates, are handmade to order and FINAL SALE only.
Items purchased on sale are FINAL SALE only.
GIFT WITH PURCHASE
Picked up a gratis item with a purchase that didn't work out? Be sure to send it back with your return, or your refund will be adjusted for the retail price of the gift.
RETURN SHIPPING PROCESS
We do not offer free shipping for international returns.
To return your order, please include the original invoice and RMA number, as well as any gift with purchase. You may choose the shipping carrier of your choice. Shipping and handling charges, as well as duties and fees, are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your refund. We are not responsible for lost return packages, and recommend you insure and track your package.
Please address all returns to:
230 Fifth Ave. #612
New York, NY 10001
You will receive an email notification from BaubleBar when we receive and process your return. Please allow 20 business days for your return to be processed.
Vault Points are not refundable. If you return an order, the Vault Points you earned on that order will be deducted from your account when your return is processed. If you already spent the points earned on the returned order, the dollar value that corresponds to the used points will be deducted from your total return.
At this time, we can only process exchanges for the same item.
PRICES ARE SUBJECT TO CHANGE
BaubleBar gladly honors a one-time sale price adjustment on full-priced merchandise within seven days of the retail purchase. Sale price adjustment does not include limited-time promotions, including discount code and gift with purchase offers. To obtain a price adjustment, please send us an email to firstname.lastname@example.org within the seven-day window. Include your order number in your email message. If you are within the deadline, we will refund the difference to your original form of payment. Items purchased with a promotional discount are not eligible for price adjustments. Items purchased with gift cards are eligible for price adjustments.