We know that right now even the smallest things can brighten your day - which is why we want to let you know that your packages will continue to ship out as scheduled. Additionally, we’re extending our return policy to 45 days after purchase for orders placed after May 20th (excluding final sale). For returns sent back to our facility, please allow a few extra days for processing beyond our normal timelines. If you have any further questions about our current return policy or your order, please email firstname.lastname@example.org.
To return your order, please include the original invoice as well as the baubles in their complete original packaging. Qualifying orders include a pre-paid USPS return label so you can easily return your purchase back to our facilities. We are not responsible for lost return packages and recommend you insure and track your package. You’re also welcome to use the shipping method of your choice instead of our return label.
Please address all returns to:BaubleBar Returns
You will receive an email notification from BaubleBar once your return has been processed completely. Please allow up to 20 days for your package to arrive and our Returns Department to refund your original form of payment. Also, we’re unable to refund any original shipping charges, if applicable.
At this time, we can only process exchanges for the same item.
BaubleBar gladly honors a one-time sale price adjustment on full-priced and in-stock merchandise within seven days of the retail purchase. Final sale items are not eligible for price adjustments. To obtain a price adjustment, please send an email to email@example.com within seven days of your order date. If your order is eligible, we will refund the difference to your original form of payment. Items already purchased with a promotional discount are not eligible for price adjustments.
Please see our international return policy.
Custom-made personalized pieces, including monograms and nameplates, are final sale. These items are handmade to order and cannot be returned. You can find this information on the product pages as well as on your invoice.
Buried Baubles do not qualify for free return shipping. If you use a BaubleBar pre-paid return shipping label on a Buried Bauble alone, $5 will be deducted from your refund. To avoid the $5 fee, you will need to return the Buried Bauble using your own shipping method.
Items purchased on sale and marked as FINAL SALE cannot be returned.
Returning an order that included a free gift? Please be sure to include it with your return, or your refund will be adjusted to deduct the retail value of the gift.