Most Popular Questions
When will my BaubleBar order ship?
Orders are usually processed and shipped within 1-3 business days (M-F) of purchase. Buried Baubles may take up to a week to ship. Shipping time for custom/handmade pieces may take longer, details of which can be found in the product description. When your order ships, we will email you a shipping confirmation with tracking information. Please check your spam folder if you did not receive the shipping email. Additionally, you can find the tracking number by clicking "My Account" and then "My Orders."
What is a Buried Bauble?
This special treat is not to be missed! One item is secretly marked down to $10 every Friday and $20 every Monday. Check your email at 11am EST on Fridays and 4pm EST on Mondays for clues to track it down.
What are Vault Points?
Vault Points are just our way of saying thank you! You earn one Vault Point for every dollar you spend with us, and you can use those points on future orders. It’s super easy to earn points, and 10 points = $1 to spend on more sparkle. Vault Points are one-time use and non-refundable, so find something you love!
How can I use my Vault Points?
To apply the Vault Points to your order, just make sure you are signed into your account. While viewing your shopping cart, there will be a gray slider below the items in your cart. Click the circle and drag the button to the right or left to add or remove points. Please note, if you return an order, the Vault Points earned on that order will be deducted from your account.
Through what carrier do your orders ship?
All orders are shipped via USPS First Class or Priority mail, UPS Ground or Air.
Do you ship internationally?
Yes, to select countries. Click here to see our International Order policy.
I ordered a monogram and I'm still waiting on it. When will it ship?
Monograms and other personalized pieces spend 3-6 weeks in production (you can check your invoice or the product page to see the production times.)
I just received my order, but I’d like to return part of it. Do you accept returns?
Of course! We love experimenting with jewelry, and we understand that you might occasionally change your mind. You can send most unworn baubles back within 30-days of the ship date for a full refund or credit. All tags must be attached. Please include your original invoice with your return, and note the reason for return. Without order information, we will be unable to process your return. Please note: Personalized styles are final sale only. Also, if you received a free gift with purchase, make sure to send it back with the return or the retail value of the gift will be deducted from your refund.
Can I return a Buried Bauble?
Yes, you can return a buried bauble, but we do not offer free return shipping on Buried Baubles. If you use a BaubleBar pre-paid shipping label, we will deduct $5 from your refund. To avoid the fee, you can ship the Buried Bauble back to us directly.
Did you receive my return yet?
You will receive an email notification from BaubleBar when we process your refund. Please allow 20 business days for your package to arrive and our Returns Department to refund your original form of payment. For more about our return policy, visit the Returns page, or reference the invoice included in your box.
How can I ship my return back to BaubleBar?
Your package includes a pre-paid USPS return label so you can easily send us your purchase. If you did not receive the label, you can email email@example.com. We are NOT responsible for lost return packages, and recommend you insure and track your package. You are also welcome to use the shipping method of your choice. Please address all returns to:
230 Fifth Ave Suite 612
New York, NY 10001
What if I can't find my original invoice?
Please print out the order confirmation email or the order information in your BaubleBar account. Without this information, we will be unable to process your return.
Can I exchange the item I just received for a different bauble on your site?
At this time, we cannot process exchanges. If you need a replacement for the same item, please email firstname.lastname@example.org.
Payment & Billing
What methods of payment do you accept?
We accept Visa, Mastercard, Discover, American Express and PayPal. At this time, we only accept PayPal for international orders.
It looks like you charged me multiple times. Help!
Unless you received an order confirmation, we did not charge your card. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction will clear up within three to five business days, depending on your bank, and will never turn into a charge. You will always get an email confirmation when an order is successfully placed on our site. Please check your billing address before submitting the order again.
Why was my credit card declined?
Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this, and if that does not work, please send us an email at email@example.com.
Can I apply a promotion code to an order I already placed?
Unfortunately, we cannot retroactively apply promotion codes to any orders.
Are any items excluded from promotion codes?
In general, promotion codes cannot be used on Buried Baubles, Platinum Buried Baubles and gift cards. Styles from the Monogram Shop and from the Sale are often excluded from promotions, as well. If you have questions about the exclusions or fine print, please email firstname.lastname@example.org.
How are promotional discounts applied to orders?
All promotion codes are applied to the order after vault points are deducted from the product subtotal. For example, if you used 100 points on an order and you have a 10% discount, the percentage discount will apply after the vault points are deducted from the product subtotal.