We offer free shipping on all US orders over $75 via UPS SurePost. Please note that the shipping threshold applies to the total paid after discounts are applied. Orders below $75 will be charged a fee for shipping and handling.
UPS Ground, UPS 2-Day, and UPS Overnight shipping are available for an additional fee. Orders being shipped to P.O. Boxes, APOs and FPOs will ship via USPS, and are not eligible for UPS shipping methods.
We process and ship orders from our New Jersey warehouse Monday through Friday. When your order ships, you will receive a shipping confirmation email containing your tracking information. Please check your spam folder if you did not receive this email. Once your order is placed, we are unable to upgrade your shipping selection or change your shipping address.
If you have a BaubleBar account, you can track your order by clicking "Account" and then "My Orders".
Please note, pre-sale and custom items will ship after their stated production timelines, which can be found on their respective product pages, at checkout, and in your order confirmation email. Pre-sale and custom items are not eligible for UPS Ground, UPS 2-Day or UPS Overnight Shipping.
All orders are charged at the time of purchase, inclusive of pre-sale and custom items.
Merchandise, unless marked as final sale or otherwise noted (see below for more details), can be returned for a full refund to your original form of payment within 30 days of purchase.
Products must be returned unused, with tags, and in the original packaging. Gift sets must be returned in their entirety to be eligible for a refund.
Solid gold and diamond fine jewelry is eligible for a free return but will not arrive with a prepaid return label. Please email HelpMe@BaubleBar.com for assistance returning these items.
Merchandise eligible for return will arrive with a prepaid return label. When returning your merchandise, please pack unworn items in their original packaging and include your original invoice. If you cannot find your invoice, please include a printout of your order confirmation email. Without this information, we will not be able to process your return.
Please pack your return with care. Items that are damaged in transit due to inadequate packaging will not be eligible for a refund.
You’re also welcome to use the shipping method of your choice instead of our prepaid return label. However, we are not responsible for lost return packages. We recommend you insure and track your package.
If you choose to use your own return label, please address the return to:
BaubleBar Returns 300 Carol Place Moonachie, NJ 07074
Please note: solid gold and diamond fine jewelry is eligible for a free return but will not arrive with a prepaid return label. Please email HelpMe@BaubleBar.com for assistance returning these items.
If you were given an item from BaubleBar that you would like to return, please reach out to us at email@example.com.
If your gift did not include a prepaid return label: Once we receive your email, we will send you a prepaid return label. Package your item with the original invoice and note on the invoice that this order is a gift return. This is helpful information for our receiving team so we can correctly process the return and issue the credit. Use the prepaid return label to send the item(s) back to us. The purchaser will not be notified of the return.
If your gift did include a prepaid return label: Once you've emailed us, package your item with the original invoice and note on the invoice that this order is a gift return. This is helpful information for our receiving team so we can correctly process the return and issue the credit. Use the prepaid return label to send the item(s) back to us. The purchaser will not be notified of the return.
We're unable to process exchanges, but we'll send you a credit in the form of a discount code to pick out something else. We'll be back in touch with your code once your return has been received.
For address changes, please email our Customer Care Team at firstname.lastname@example.org with your updated address. Our team will do our best to update your shipping address before your order ships.
We do not accept returns for any custom-made products and final sale merchandise. This information is also outlined on each respective product page, at checkout, and on your order confirmation email.
Upon receipt and processing of your return, which typically takes up to 20 business days from your date of shipment, you will receive an email from BaubleBar with confirmation of your refund to your original form of payment. Please note that taxes will be refunded along with the items that you send back, however, shipping charges will not be refunded. Credit card refunds may take up to 10 business days for your bank to complete.
Due to carrier delays, please allow extra days for your return to be received and processed. You will only receive an email once your return has been fully processed. You will not receive an email when your return has been received.
We do not process exchanges, even if it is for the same item in a different color or size. Many items sell out while the requested exchange is returned and processed. We encourage you to return the original merchandise and then visit our website to purchase the correct item in a new order.
We do not offer price adjustments.
Quality is of the utmost importance to us. If your item is less than perfect upon arrival, we want to know! Send a photo to email@example.com and our Customer Care Team can assist.
If you order a gift box or pouch with your item, your item will not arrive wrapped.