Get Help

We’re here to help 7 days a week from 9am - 9pm EST and aim to respond within 48 hours. In the meantime, our FAQs may help you. You can also contact us by filling out the form below. Adding as much information as possible which will help us assist you more efficiently.

An Important Note: Overnight on December 19th, we experienced a fire in the entrance of our New Jersey fulfillment center. We’re grateful to share that no one was injured, though parts of the building did sustain damage. With Christmas just days away, we immediately reached out to customers whose orders we believed might be impacted, so they would have as much time as possible to make alternate gift arrangements. Our team is urgently working to assess when the facility can reopen, and we will notify customers as soon as we have a clear update on when orders will ship.

When opening Shipping Confirmation emails in Gmail, or other apps, they may provide delivery estimates that are oftentimes inaccurate. Prior to reaching out, please click the tracking link inside the email for accurate delivery information directly from the shipping carrier.

We appreciate your patience, and we look forward to helping you soon!

Warmly,
The BaubleBar Customer Care Team