Frequently Asked Questions

All custom and personalized pieces are made-to-order and final sale. Custom orders cannot be cancelled or altered after they are submitted. Additionally, custom items cannot be returned. You will be charged at the time the order is placed. Production times vary; you can find an item's production time on its product page. Please note, selecting expedited shipping will not change the production timeline. The item will still require the same amount of time to be produced, but will ship expedited to you after its production. If you have questions about your custom piece, please email helpme@baublebar.com.

To keep your styles at their best, please give them occasional breaks and store neatly when not in use. Avoid contact with moisture and liquid cosmetics when wearing fashion jewelry; this includes lotion, sunscreen, and perfume. Jewelry that is not solid gold or gold filled should never be worn in the shower, pool or ocean. Please visit the product page for each item for more detailed care instructions.

We do not currently have our own brick-and-mortar store, but we are sold in a large number of retailers. See here for a list of locations where you can find our pieces in person! Also make sure to head to Target to check out our exclusive SugarFix line! We also have Pop-Ups shops often - sign up for our email list to be notified about any in your area!

This product has not been FDA cleared or approved.

This product has been authorized by the FDA under an EUA for use as source control by the general public as well as by healthcare professionals in healthcare settings as to help prevent the spread of infection or illness during the COVID-19 pandemic.

This product should not be used in a clinical setting where the infection risk level through inhalation exposure is high.

This product is authorized only for the duration of the declaration that circumstances exist justifying the authorization of the emergency use of medical devices, including alternative products used as medical devices, during the COVID-19 outbreak, under section 564(b)(1) of the Federal Food, Drug, and Cosmetic Act, 21 U.S.C. § 360bbb-3(b)(1) unless the authorization is terminated or revoked sooner.

Gold plated sterling silver pieces are crafted with 925 sterling silver, coated with a layer of 18K gold plating. Here at BaubleBar, we use the highest possible carat (18K) for all of our gold plated sterling silver pieces, with the exception of a few items that are made in 14K in order to increase longevity. Our 18K gold plating is .25 microns thick.

If you’re looking for a step up from gold plated sterling silver, opt for gold filled pieces. Gold filled styles feature brass with a thick layer of real gold. This is not a plating, but rather a high heat bonding process that fuses the gold to the brass base. Our gold filled styles are 5% (1/20th) of the total weight of the piece in gold as required by the Federal Trade Commission.

We’re pleased to offer you an extended return window for eligible items during the holiday season. Eligible, unused and unworn merchandise purchased between October 25, 2024, and December 18, 2024, can be returned until January 15, 2025, for a full refund to your original payment method. To qualify for a refund, returned packages for orders placed during this period must be postmarked by January 15, 2025. Orders placed after December 18, 2024, will be subject to our regular 30-day return policy. Please note that custom, made-to-order products, and final sale items are not eligible for returns. Be sure to check the product page or your order confirmation to determine if your item qualifies. All returned merchandise must be unused, with tags attached, and in its original packaging. Gift and value sets must be returned in their entirety to be eligible for a refund. Original shipping charges are not refundable.

To initiate a return, head over to our returns portal. [https://returns.baublebar.com/#/] From there, you can choose whether you'd like an exchange, store credit, or a refund to the original form of payment. We've also made it hassle-free by providing a prepaid return shipping label for your convenience, which you will be able to access once the return is submitted. Then just box up the item(s) and send it back to us!

Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this information. If you are still experiencing any difficulties, please send us an email with a screenshot of your payment page from checkout at helpme@baublebar.com, so our Customer Care Team can look into this further.

BaubleBar's 20% Off Sitewide Holiday promotion is valid exclusively on BaubleBar.com from 12/04/24 at 12:00 AM EST through 12/22/24 at 11:59 PM EST. Enjoy 20% off sitewide. Discount will be automatically applied at checkout. Exclusions include but are not limited to gift cards, packaging, Maya Brenner, custom and non-custom bead kits, custom totes, non-custom minibar and initials, Disney catchalls, select Disney Ears, storage and pouches, and Black Friday Deals. Excluded styles will be clearly noted on their respective product pages. This promotion cannot be combined with other offers or discount codes, holds no cash value, and cannot be applied to previous purchases. Price adjustments will not be offered. BaubleBar reserves the right to extend, modify, or discontinue this promotion at any time without notice.

Most Frequently Asked Questions

Fine Jewelry Materials

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Returns

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Promotions