Please find detailed information about shipping and returns on our Shipping & Returns page.

We know holiday shopping can start early, so we’ve extended our return window to make things a little easier!

Any eligible unused and unworn merchandise purchased between November 1, 2025 and December 16, 2025 can be returned until January 15, 2026 for a full refund to your original form of payment. Returned packages must be postmarked by January 15, 2026 to qualify for a refund.

Orders placed after December 16, 2025 will follow our standard 30-day return policy.

To confirm if your item qualifies, check the product page or your order confirmation email. All returns must include unused items with tags attached and in their original packaging. Please note that custom, made-to-order, and final sale items aren’t eligible for return.

We do not offer gift wrapping, however gift boxes and pouches are available for purchase separately on our site. Please note that items will not arrive pre-packed inside a purchased gift box and may ship separately. Our gift boxes are designed specifically for jewelry and are not suitable for larger items such as blankets or bead kits.

To contact our Customer Care team, please email HelpMe@BaubleBar.com or send a message here. Agents are available between 9am and 9pm EST.

We do not have a phone line. Please email HelpMe@BaubleBar.com or send a message here.

For all partnership inquiries, please visit our Partner With Us page.

At BaubleBar, we care deeply about our community and take pride in our brand. Our team will never ask for personal info or payment to collaborate. If you receive a suspicious message or see our products on an unfamiliar site, please contact BrandProtection@BaubleBar.com so we can verify or take action.

BaubleBar is based in New York City and all orders are shipped from our facility in New Jersey.

BaubleBar’s Post BFCM promotion is valid for select customers only, exclusively at BaubleBar.com from 12/3/25 at 3:00 PM EST. Enjoy 20% off sitewide. Discounts will be automatically applied at checkout. Exclusions include but are not limited to: custom and novelty ornaments, custom Cluster Charm necklaces, select bead kits, minibar gift sets and headbands, Disney Gem Headbands, Disney face pouches, Disney catchalls, Disney pins, sale styles, Maya Brenner, gift cards, pouches and boxes, storage items, and limited time deals. Excluded items will be clearly noted on their product pages. This promotion cannot be combined with other offers. Custom item production and shipping timelines remain unaffected; see product pages for details. Items may ship separately. Offer has no cash value, cannot be applied to prior purchases, and is not redeemable for cash. No price adjustments will be provided. Free shipping applies to orders of $75+ after discount. BaubleBar reserves the right to cancel orders that violate promo terms and may extend, modify, or discontinue this offer at any time without notice.

BaubleBar's Sale on Sale promotion is valid exclusively on BaubleBar.com from 12/3/25 at 3:00 PM EST. Enjoy 20% off our sale collection. Prices are as marked. Exclusions include but are not limited to special limited-time deals. All sale items are final sale, no returns, exchanges, or store credit will be offered. This promo cannot be combined with other promotions or discount codes. It has no cash value and cannot be applied to previous purchases or gift cards. Price adjustments will not be offered. Free shipping is offered on orders over $75. BaubleBar reserves the right to extend, modify, or discontinue this offer at any time without notice

BaubleBar's Bead Kit promotion is valid exclusively on BaubleBar.com from 12/03/25 at 3:00 PM EST through 12/7/24 at 11:59 PM EST. Receive 20% off select bead kits. Discount automatically applies at checkout. 20% discount applies to The Dream Duo Kids’ DIY Kit (all colors) and The Ultimate Bead Kit (Oprah's Favorite Things) - all other bead kits are excluded. This promo cannot be combined with other promotions or discount codes. Offer has no cash value and cannot be applied to prior purchases or redeemed for cash. No price adjustments will be provided. Free shipping applies to orders $75+ after discount. BaubleBar reserves the right to cancel orders that violate promo terms and may extend, modify, or discontinue this offer at any time without notice.

We occasionally offer discounts and promotions on our site. Some promotions may apply only to select items, cannot be combined with other offers, or may be available exclusively to certain customers (such as new or existing customers).

For more details about a specific promotion, please refer to the current event detail section of our FAQ and specific item product pages.

We accept PayPal, Apple Pay, Google Pay, Shop Pay and all major credit cards.

Please note: All orders are charged at the time of purchase, inclusive of pre-sale and custom items.

If your credit card was declined, please be sure that the billing address you entered at checkout matches the address on your card. If that does not correct the issue, please contact our Customer Care team.

What makes our custom pieces truly special is that each one is handcrafted just for you! Because they’re made-to-order, production takes a little time, but we promise it’s worth the wait.

Before placing your order, please double-check that your customization is exactly how you want it. Once a custom order is submitted, it cannot be changed or cancelled, and all custom items are final sale.

You can find the expected shipping date on each product page. Since production timelines vary by item, please keep this in mind, especially if you’re ordering a gift.

We’re unable to expedite production for custom items. All orders will ship by the expected shipping date listed on the individual product page.

Once an order has been placed, we can’t guarantee changes or cancellations can be made. However, if you need to change or cancel your order, please contact our Customer Care team as soon as possible and we’ll do our best to assist.

Please note: Custom items cannot be canceled or changed after an order is placed, so be sure to double-check your customizations before submitting your order.

Once an order has been placed, we can’t guarantee changes or cancellations can be made. However, if you need to update a shipping address, please contact our Customer Care team as soon as possible and we’ll do our best to assist.

Customers are responsible for ensuring their shipping address is correct at checkout. While autofill features can be helpful, we encourage you to double-check that the information entered is accurate.

We do not offer price adjustments or retroactively apply promotion codes.

Quality is our top priority. If your piece is less than perfect upon arrival, we want to know! Please send a photo to HelpMe@BaubleBar.com within 3 business days and our Customer Care Team will get back to you with a solution.

Yes! Every product we offer is hypoallergenic certified nickel-free, lead-free, cadmium-free, and phthalates-free. We test all of our product components to ensure they meet our rigorous standards.

BaubleBar custom phone cases are perfect for keeping your phone protected from normal wear and tear, while not adding too much bulk to your phone. Our cases feature a raised front screen lip and camera lip for added protection, so you can trust in our cases for protection from small drops and fumbles.