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We offer free shipping on all US orders $45 and over via UPS Ground. Orders below $45 will be charged a fee for shipping and handling. UPS 2-Day and UPS Overnight shipping are available for an additional charge as noted at checkout. Orders being shipped to P.O. Boxes, APOs and FPOs will ship via USPS, and are not eligible for UPS shipping methods.
We process and ship orders from our New Jersey warehouse Monday through Friday. When your order ships, you will receive a shipping confirmation email containing your tracking information. Please check your spam folder if you did not receive this email. If you have a BaubleBar account, you can track your order by clicking "Account" and then "My Orders". Once your order is placed, we are unable to upgrade your shipping selection or change your shipping address.
Please note, pre-sale and custom items will ship after their stated production timelines which can be found on their respective product pages and in your order confirmation email. Pre-sale and custom items are not eligible for UPS 2-Day or UPS Overnight shipping.
All orders are charged at the time of purchase, inclusive of pre-sale and custom items.
Holiday Return Policy: We're pleased to offer you an extended return window for eligible items during the holiday season. Items purchased between November 1, 2020 and November 30, 2020 can be returned until January 15, 2021. Return packages for orders placed during this period must be postmarked January 15, 2021 at the latest.
Unworn merchandise can be returned within 45 days of the order ship date for a full refund to your original form of payment, unless marked as final sale or otherwise noted (see below for more details). Merchandise must be returned unused, with tags, in the original packaging.
Solid gold and diamond fine jewelry is eligible for free return, but will not arrive with a prepaid return label. Please email HelpMe@BaubleBar.com for help returning these items.
Merchandise eligible for return will arrive with a prepaid return label. When returning your merchandise, please pack unworn items in their original packaging and include your original invoice. If you can not find your invoice, please include a printout of your order confirmation email. Without this information, we will be unable to process your return.
Please pack your return with care. Items that are damaged in transit due to inadequate packaging will not be eligible for a refund.
You’re also welcome to use the shipping method of your choice instead of our prepaid return label. However, we are not responsible for lost return packages. We recommend you insure and track your package.
If you choose to use your own return label, please address the return to:BaubleBar Returns
We do not offer free return shipping for international orders at this time. Customers are responsible for return shipping, duties, taxes, and fees with the shipping carrier of their choice. Packages that arrive COD (cash on delivery) may be denied, or the COD amount will be deducted from the refund amount.
Please pack your return with care. Items that are damaged in transit due to inadequate packaging will not be eligible for a refund. We are not responsible for lost return packages. We recommend you insure and track your package.
Please address the return to:BaubleBar Returns
Upon receipt and processing of your return, which typically can take up to 20 business days from your date of shipment, you will receive an email from BaubleBar with confirmation of your refund to your original form of payment. Please note that taxes will be refunded along with the items that you send back, however, shipping charges will not be refunded. Credit card refunds may take up to 10 business days for your bank to complete.
Due to current events, please allow extra days for your return to be received and processed. You will ONLY receive an email once your return has been fully processed. You will NOT receive an email when your return has been received. We appreciate your patience!
As specified on the product page, at checkout, and on your order confirmation email, we do not accept returns for any custom-made products and final sale merchandise.
We do not process exchanges, even if it is for the same item in a different color or size. Many items sell out while the requested exchange is returned and processed. We encourage you to return the original merchandise, and then visit our website to purchase the correct item in a new order.
BaubleBar gladly honors a one-time sale price adjustment within 7 days of the original order date, on merchandise that was purchased at full-price and is currently in-stock. Final sale items are not eligible for price adjustments. To obtain a price adjustment, please send an email to HelpMe@BaubleBar.com. If your order is eligible, we will refund the difference to your original form of payment. Items already purchased with a promotional discount are not eligible for price adjustments.
If you were given an item from BaubleBar that you would like to return, please send an email to HelpMe@BaubleBar.com with the original purchaser's name and email address. You will then receive a prepaid return label. Upon receipt and processing of your return, you will receive an email from BaubleBar with confirmation of your refund in the form of store credit.
Quality is of the utmost importance to us. If your bauble is less than perfect upon arrival, we want to know! Send a photo to HelpMe@BaubleBar.com so our team can assist.