Shipping
What are your shipping options?
We offer free standard shipping on all U.S. orders of $75 or more (after discounts, before taxes). Orders under $75 ship for an $8 fee.
Standard: 5–7 business days via USPS
Expedited: 3–5 business days via USPS for $12
Rush: 2–3 business days via FedEx for $20
Orders placed after 1 PM EST with expedited or rush shipping will ship the next business day.
Please note: Custom and personalized items are not eligible for expedited or rush shipping.
Where does BaubleBar ship from?
All orders are shipped from our facility in New Jersey.
When will my order ship?
Most in-stock items ship within 24–48 hours of purchase. Once your order ships, you’ll receive a Shipping Confirmation email with tracking details.
Please note: During periods of high order volume, like promotions and holidays, processing times may be slightly longer.
I ordered a custom item and I still haven't received it. When will it ship?
Custom items will ship by their expected shipping date, which can be found on your order confirmation email.
Please note: If your order contains multiple custom items, they may ship at different times. You will receive a shipping confirmation email with tracking for each separate shipment.
What makes our custom pieces truly special is that each one is handcrafted just for you! Because they’re made-to-order, production takes a little time, but we promise it’s worth the wait.
Do you ship to PO Boxes and/or FPO/APO addresses?
Yes! Orders shipping to PO Boxes are sent via our standard USPS service. If you have both a PO Box and a street address, please use your PO Box when selecting standard shipping.
We can also ship to APO/FPO addresses, though delivery may take a little longer (10+ business days).
How do I track my order?
You will receive a Shipping Confirmation email with your tracking details once your order ships.
You can also view your tracking details anytime by logging into your account and visiting My Orders.
My tracking hasn’t updated. Is my order lost?
During periods of high order volume, like promotions and holidays, tracking scans may take a little extra time to update. Please allow 1–2 business days for tracking to refresh.
If your order hasn’t moved in 3 days, contact our Customer Care team and we’ll be happy to assist.
What do I do if my order shows as delivered, but I haven’t received it?
It’s common for packages to be marked as delivered before they arrive. Please allow up to 3 additional business days for your order to be delivered.
We recommend checking your mailbox, front door, with neighbors and around your home or building just incase.
If your package still hasn’t arrived after 3 days, please file a claim and our Customer Care Team will get back to you with a solution.
Returns
What is your Holiday Return Policy?
We know holiday shopping can start early, so we’ve extended our return window to make things a little easier!
Any eligible unused and unworn merchandise purchased between November 1, 2025 and December 16, 2025 can be returned until January 15, 2026 for a full refund to your original form of payment. Returned packages must be postmarked by January 15, 2026 to qualify for a refund.
Orders placed after December 16, 2025 will follow our standard 30-day return policy.
To confirm if your item qualifies, check the product page or your order confirmation email. All returns must include unused items with tags attached and in their original packaging. Please note that custom, made-to-order, and final sale items aren’t eligible for return.
What items are not eligible for returns?
We do not accept returns for custom or final sale items.
To confirm eligibility, check the product page or your order confirmation email.
Can I return part of my order?
Yes! We accept returns on all eligible items.
To start a return, visit our Returns Portal, select your reason, and choose whether you’d like an exchange, store credit, or refund to your original payment method.
Once submitted, you’ll receive a prepaid return shipping label and email updates at every step.
Can I exchange an item for something else?
We currently only offer exchanges for the same item in a different size or color.
If you’d like a completely different item, choose store credit when starting your return—you’ll receive a code for the return value to use on a new purchase.
What if I can't find my original invoice?
No need to worry! You don’t need your original invoice to make a return or exchange. All the information we need is included on your BaubleBar provided return shipping label.
Did you receive my return yet?
You can track your return using the tracking number on your return shipping label.
Once your package arrives at our facility, please allow up to 5 business days for processing. You’ll receive a Return Confirmation email once your refund, exchange, or store credit has been completed.
What is your Standard Return Policy?
We want you to love your purchase! If something isn’t quite right, eligible items can be returned within 30 days of the shipping date for a full refund to your original form of payment.
Items must be unused, with tags attached, and in their original packaging. Gift sets must be returned in full to qualify for a refund.
Please note: Original shipping fees are non-refundable.
If your order arrives damaged or incorrect, contact us within 3 days of delivery and we’ll make it right.