When opening Shipping Confirmation emails in Gmail, or other apps, they may provide their own delivery estimates at the top of the email, and these are oftentimes inaccurate. Please click the tracking link inside the email for accurate delivery information directly from the shipping carrier.

Please find detailed information about shipping and returns on our Shipping & Returns page.

We do not offer gift wrapping, however gift boxes and pouches are available for purchase separately on our site. Please note that items will not arrive pre-packed inside a purchased gift box and may ship separately. Our gift boxes are designed specifically for jewelry and are not suitable for larger items such as blankets or bead kits.

To contact our Customer Care team, please email HelpMe@BaubleBar.com or send a message here. Agents are available between 9am and 9pm EST.

We do not have a phone line. Please email HelpMe@BaubleBar.com or send a message here.

For all partnership inquiries, please visit our Partner With Us page.

At BaubleBar, we care deeply about our community and take pride in our brand. Our team will never ask for personal info or payment to collaborate. If you receive a suspicious message or see our products on an unfamiliar site, please contact BrandProtection@BaubleBar.com so we can verify or take action.

BaubleBar is based in New York City and all orders are shipped from our facility in New Jersey.

We occasionally offer discounts and promotions on our site. Some promotions may apply only to select items, cannot be combined with other offers, or may be available exclusively to certain customers (such as new or existing customers).

For more details about a specific promotion, please refer to the current event detail section of our FAQ and specific item product pages.

We accept PayPal, Apple Pay, Google Pay, Shop Pay and all major credit cards.

Please note: All orders are charged at the time of purchase, inclusive of pre-sale and custom items.

If your credit card was declined, please be sure that the billing address you entered at checkout matches the address on your card. If that does not correct the issue, please contact our Customer Care team.

What makes our custom pieces truly special is that each one is handcrafted just for you! Because they’re made-to-order, production takes a little time, but we promise it’s worth the wait.

Before placing your order, please double-check that your customization is exactly how you want it. Once a custom order is submitted, it cannot be changed or cancelled, and all custom items are final sale.

You can find the expected shipping date on each product page. Since production timelines vary by item, please keep this in mind, especially if you’re ordering a gift.

We’re unable to expedite production for custom items. All orders will ship by the expected shipping date listed on the individual product page.

Once an order has been placed, we can’t guarantee changes or cancellations can be made. However, if you need to change or cancel your order, please contact our Customer Care team as soon as possible and we’ll do our best to assist.

Please note: Custom items cannot be canceled or changed after an order is placed, so be sure to double-check your customizations before submitting your order.

Once an order has been placed, we can’t guarantee changes or cancellations can be made. However, if you need to update a shipping address, please contact our Customer Care team as soon as possible and we’ll do our best to assist.

Customers are responsible for ensuring their shipping address is correct at checkout. While autofill features can be helpful, we encourage you to double-check that the information entered is accurate.

We do not offer price adjustments or retroactively apply promotion codes.

Quality is our top priority. If your piece is less than perfect upon arrival, we want to know! Please send a photo to HelpMe@BaubleBar.com within 3 business days and our Customer Care Team will get back to you with a solution.

Yes! Every product we offer is hypoallergenic certified nickel-free, lead-free, cadmium-free, and phthalates-free. We test all of our product components to ensure they meet our rigorous standards.

BaubleBar custom phone cases are perfect for keeping your phone protected from normal wear and tear, while not adding too much bulk to your phone. Our cases feature a raised front screen lip and camera lip for added protection, so you can trust in our cases for protection from small drops and fumbles.